Owner/Founder David L. Chapman- Was born in Everett, Washington. He is a graduate of Shadle Park High School and an attendee of Spokane Community College. Dave has been involved in the collection and medical industry since 1968. Dave began work as collector for Coeur d’Alene Credit Bureau, Inc. He has worked as an office manager and purchased the Bureau in 1981. He then purchased Sandpoint Credit Bureau followed by Aetna Adjustment Co., Inc. of Spokane Washington. Dave recognized early on the need for an accounts management company that could cater to non-delinquent account needs and so he began Professional Account Management in 1985. He has held positions in several charitable organizations over the years and is driven towards developing a company that will provide unmatched service in the industry.

Sr. Vice President and Operations Manager Gail Smith- Gail Smith was a graduate of Burlington Edison High School and went on to attend Northwest Medical Assistant College. She worked for a collection agency for over 6 years as a collection supervisor and then worked at the King-Wallen Aldrich Clinic for several years in the medical billing department. Gail began her longstanding career with Chapman Financial Services in 1986 and managed offices in Sandpoint, and Spokane until 1996 at which time she took on the role of Sr. Vice-president and Operations Manager.

Tyler Benner – Manager- Born in Missoula, Montana and established locally since 1984 Tyler has been employed with our facilities for over four years and brings an array of telecommunication and technological skills with him. Tyler is experienced in the call center arena and he has been working in the medical and billing fields for over 7 years. He has worked as a 3rd party collector, a legal assistant and is very familiar with the FDCPA (Fair Debt Collection Practices Act). Tyler’s goals for Professional Account Management are simple;

1) To provide our clients with outstanding customer service.

2) To maintain open lines of communication so that our client’s accounts

are worked the way they want them worked.

3) To foster a positive image of the medical field in general and to uphold the individual reputations of the clients we serve.

4) To work with patients individual circumstances and to do all that we can to assist them